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Frequently asked questions
You can contact us using the form on this page. We aim to reply within one business day, Monday to Friday.
For faster support, please include as much detail as possible such as what you were trying to do, what went wrong, and any screenshots if relevant.
Yes. We offer guided onboarding for new users to help you get set up smoothly and start managing orders with confidence.
SweetStream is designed for independent cake makers and small bakeries that handle custom orders, enquiries, quotes, and payments. If you rely on WhatsApp, Instagram, or manual notes, it is likely a good fit.
Absolutely. SweetStream is shaped by real cake business workflows, and feedback is always welcome. You can share suggestions using the contact form.
Yes. If you experience a technical issue, please contact us and include your account email and a short description of the problem.
At the moment, support is handled via email to ensure clear tracking and faster resolution. Phone support may be added in the future.
Of course. If you have questions about whether SweetStream is right for your business, feel free to get in touch before creating an account.
Yes. Any information you share with us is handled securely and used only to respond to your enquiry, in line with our privacy policy.
If you have not received a response within one business day, please check your spam folder and then send a follow up message.