Terms & Conditions

Last updated: 1 February 2026

These Terms & Conditions (“Terms”) govern your use of the SweetStream website and application (“Service”). By accessing or using SweetStream, you agree to be bound by these Terms.

If you do not agree, please do not use the Service.

1. About SweetStream

SweetStream (“we”, “us”, “our”) is a software platform designed to help cake makers and baking businesses manage enquiries, orders, payments, and customer information.

Website:

  • https://sweetstream.app
  • https://app.sweetstream.app

Contact:
Email: support@sweetstream.co.uk

2. Eligibility

You must:

  • Be at least 18 years old
  • Use SweetStream for lawful business purposes
  • Have authority to enter into these Terms on behalf of your business (if applicable)

3. Account registration

To use the Service, you must create an account and provide accurate information.

You are responsible for:

  • Keeping your login credentials secure
  • All activity that occurs under your account
  • Ensuring data you enter is lawful and accurate

We reserve the right to suspend or terminate accounts that breach these Terms.

4. Use of the Service

You agree to use SweetStream only for legitimate business purposes.

You must not:

  • Use the Service for unlawful or fraudulent activity
  • Upload malicious code or attempt to disrupt the platform
  • Access or attempt to access data belonging to other users
  • Reverse engineer or copy the Service

5. Customer and business data

You retain ownership of all data you enter into SweetStream.

By using the Service, you grant us permission to process your data solely to:

  • Provide and operate the Service
  • Maintain security and performance
  • Improve functionality

You are responsible for ensuring you have the right to store customer data in SweetStream.

6. Payments and subscriptions

Some features require a paid subscription.

  • Prices are displayed on the Pricing page
  • Subscriptions are billed monthly or annually
  • Payments are handled by third-party providers (e.g. Stripe)
  • We do not store your card details

Unless otherwise stated:

  • Fees are non-refundable
  • You may cancel your subscription at any time
  • Access remains active until the end of the billing period

7. Free trials

Free trials may be offered at our discretion.

We reserve the right to:

  • Modify or withdraw free trials at any time
  • Limit trials to one per user or business

8. Availability and changes

We aim to provide reliable service but do not guarantee uninterrupted availability.

We may:

  • Update, modify, or discontinue features
  • Perform maintenance that temporarily affects access

We are not liable for downtime beyond our reasonable control.

9. Integrations and third-party services

SweetStream may integrate with third-party tools (e.g. payment providers, calendars).

We are not responsible for:

  • Third-party services availability
  • Errors or data loss caused by third-party platforms

Your use of third-party services is governed by their own terms.

10. Intellectual property

All intellectual property related to SweetStream, including:

  • Software
  • Branding
  • Content
  • Design

remains the property of SweetStream.

You may not copy, resell, or redistribute any part of the Service without permission.

11. Termination

We may suspend or terminate your access if:

  • You breach these Terms
  • Your use poses a security or legal risk
  • Required by law

You may stop using the Service at any time.

Upon termination:

  • Your access will end
  • Data may be deleted in accordance with our Privacy Policy

12. Limitation of liability

To the maximum extent permitted by law:

  • SweetStream is provided “as is”
  • We are not liable for indirect, incidental, or consequential losses
  • We are not responsible for lost profits, business interruption, or data entered incorrectly
  • Our total liability shall not exceed the amount paid by you in the previous 12 months

13. Indemnity

You agree to indemnify and hold SweetStream harmless from claims arising from:

  • Your misuse of the Service
  • Data you upload
  • Breach of these Terms

14. Governing law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to these Terms

We may update these Terms from time to time.

Changes will be posted on this page with an updated “Last updated” date. Continued use of the Service means you accept the updated Terms.

16. Contact us

If you have questions about these Terms, contact:

Email: support@sweetstream.co.uk