Frequently Asked Questions

Most users are able to sign up and begin using SweetStream within minutes. The platform is designed to be intuitive, and you can start recording enquiries, managing orders, and creating quotes right after your first login.

Yes — you can bring in your existing customer and order information so you don't have to start from scratch. This makes transitioning from spreadsheets or notes easier and helps retain continuity for your cake business.

Yes — SweetStream lets you store client preferences and allergy information directly in the customer record. This helps ensure you never forget important details when fulfilling orders.

You can create professional invoices and quotes that reflect your cake business's identity. Customised templates help keep your communications consistent and professional.

SweetStream integrates with payment providers so you can accept online payments, track deposits, and manage payment statuses directly from the platform.

Yes — SweetStream uses enterprise-grade security measures and regular backups to protect your data and ensure your records are safe.

Absolutely. SweetStream is mobile-optimised so you can manage orders, view enquiries, and update records from a phone or tablet.

Support is available via email or live chat, and the SweetStream team is ready to help you get the most out of the software.

Yes — SweetStream offers flexible subscription plans that you can cancel at any time without long-term contracts.

Yes — discounts are available when you choose annual billing, giving you savings compared with monthly pricing.

Still, you have any questions?